Transitional Coach (TC)

Lowell, MA
Full Time
Entry Level


Job Title: Transitional Coach

Reports to: Intake Manager

Type: Full-Time 

Category:  Workforce Development


Background on UTEC, Inc.

UTEC’s promise is to ignite and nurture the ambition of our most disengaged youth to trade violence and poverty for social and economic success. UTEC’s outcomes-focused model begins with intensive street outreach, reaching proven high-risk youth where they’re at. UTEC engages youth in workforce development and educational programs and provides mental health services and intensive case management. Social justice and civic engagement are embedded in all programming. For more info, please visit

UTEC is committed to its vision for Diversity, Equity and Inclusion which pledges to honor the lived experiences and expertise of individuals; create community and celebration of cultures; challenge all forms of oppression; and embody a culture that leans into discomfort and recognizes it as a growth opportunity. UTEC is dedicated to fair and equitable compensation practice, the health, mental health, and overall well-being of young adults and staff and to creating an environment that supports work-life balance and the individual and professional growth of all. 


Job Summary

UTEC’s Transitional Coaches (TCs) provide critical support and services to young adults in UTEC’s Workforce Development Program (WFD). They encourage young adults to persist in programming and help them address barriers to attendance and success. They are a critical figure in a young adult’s UTEC experience and life. 

A TC’s work involves meeting with young adults to co-identify strengths, assets, supports, challenges and barriers. A TC and young adult co-create service plans and goals to help them achieve short-term and long-term success. TC’s closely work with WFD Program Managers, UTEC’s mental health and substance abuse counselors, and educators. They help young adults manage a web of external social supports. The formal relationship between a TC and young adult may last an indefinite amount of time. Above all else, a Transitional Coach identifies as a passionate and relentless youth worker. A TC views their work as more than just a job. They are driven by love, social justice, and a belief in human potential. They enjoy working with young adults on hard-to-solve problems. They don’t give up on young adults who often times have been forgotten by others. This position reports to the Director of Youth Promise.


Responsibilities & Duties

  • Manage a caseload of proven risk young men and women with various risk factors
  • Contact each young adult at least once a week
  • Have at least four significant contacts (i.e., at least 30 minutes face-to-face) each month with each young adult; young adults who are new to a TC’s caseload should have at least 2 significant contacts a week
  • Document all assessment, service plan data and contacts in Efforts to Outcomes (ETO), UTEC’s performance measurement software
  • Provide wraparound services to address challenges a young adult is facing
  • Address barriers to young adult’s daily attendance in programming
  • Closely work with the young adult’s designated program staff to monitor their performance, strengths and challenges.
  • Help young adults navigate social services, legal institutions and other agencies that have a direct impact on them
  • Provide emergency assistance and crisis intervention to young adults
  • Provide assistance at UTEC events, field trips, and retreats
  • Conduct regular surveys of young adults who are disengaged from the program


Required Skills & Abilities

  • Flexibility: Thrives in a collaborative and fast-paced environment; works hours as program and young adult’s needs arise
  • Commitment: Genuinely cares about the young adult and UTEC’s success
  • Relentless: Does not give up on young adult, proactively reaches out to them, can see them succeeding even when they cannot see it themselves, uses innovative methods to contact and develop relationships with young adults
  • Controlled Response: Remains calm and objective when confronting defense-provoking situations; tolerates stress
  • Relationship Builder: Values and nurtures relationships between self and young adult, self and community partners, self and colleagues
  • Perspective Taking: Comfortable working in a diverse environment and considers divergent opinions
  • Coachable: Open to feedback and personal and professional development
  • Comfortable with New Technology: Learns new software quickly and uses it appropriately
  • Curiosity: Seeks out data and information about young adult and one’s own work, monitors data, uses data to inform action
  • Team Player: Upholds UTEC’s mission, values and vibe
  • Drive: Hunger to do an excellent job and a passion to own one’s work
  • Sense of Humor: Ability to laugh at oneself a must!


Education & Experience

  • 1-3 years of youth development or case management experience with proven-risk youth
  • Bilingual/bicultural is strongly preferred
  • Bachelor’s degree preferred, but not required; equivalent community experience will be considered


Physical Requirements

  • Must have a valid, unencumbered MA driver’s license and a good driving record with no moving violations in the last 3 years. A driving record will be verified
  • Must have a vehicle; reliable access to a vehicle is a job requirement


Starting Salary/Benefits: $55,000 plus benefits. UTEC offers a competitive benefits package that starts with 4 weeks of vacation (3 standard for all new employees and a week of agency-wide closure between the Christmas and New Year holidays), 12 holidays, 10 sick days, 2 personal days, health, dental and vision insurance, life insurance, an annual cost of living increase, a 457B retirement plan and up to $4,000 per employee of professional development support.  With time, benefits grow to include up to 6 weeks of vacation, 80% coverage of employee health and dental insurance costs and availability for a 3 week sabbatical. 

UTEC also stresses the importance of work-life balance and offers several wellness opportunities including additional time off (i.e. for the past two years we have closed at 3pm on Fridays during the summer months), an employee assistance program, down payment assistance for first time home buyers, parental leave, bereavement supports and unlimited free coffee!


Location: UTEC Inc. is located at 35 Warren St Lowell, MA, 01852.




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